vivah.online

Privacy policy

Last updated

We collect only what we need to make your wedding invite and deliver it. We never sell your data. Unpaid previews are deleted after 30 days, and your invite and your guests’ replies are deleted 12 months after your wedding date. You can ask us to see, fix or delete your data at any time.

1. Who we are

vivah.online is run by a small team. You can reach us using the details at the end of this page.

2. What we collect, why, and for how long

  • The couple’s names, wedding date, time and venue, to build and show your invite. Kept until 12 months after the wedding date, or 30 days for an unpaid preview.
  • Your WhatsApp number, to send your preview and invite links, to sign you in to your dashboard, and to show your guests where to RSVP. Kept as long as your invite.
  • Guest names you add to personal links, to greet each guest by name. Kept as long as your invite.
  • Payment reference, amount and status, to confirm payment, handle refunds and meet tax law. Kept as long as tax law requires.
  • IP address and browser type, for security and to stop abuse. Kept for 30 days.
  • How you use our home page: which sections you see and for how long, which buttons you tap, and how far you fill in the sign-up card. It is kept with a random number for your browser tab, never with your name or number, to make the page better. We set no cookie for it. Kept for 12 months.
  • How you use your preview: which parts of your invite you see and for how long, and whether you open, close or complete the payment window. It is kept with your preview, so our team can see where you stopped and help you. It holds nothing you type. We set no cookie for it. Kept for 12 months.
  • The Google Ads click id, only if you came from one of our ads, to learn which ads bring couples to us. Kept as long as your preview or invite.

Card numbers, UPI PINs and bank details go directly to our payment provider and never reach our servers.

3. Who else sees your data

  • Cashfree Payments (India) or Razorpay (India), which processes payments.
  • Google Cloud (Mumbai region), which hosts the site and the database.
  • Cloudflare, which delivers pages quickly and protects against attacks.
  • Google Firebase, which sends the one-time code you sign in with.
  • Meta (WhatsApp Business), which delivers our WhatsApp messages to you.
  • Google Ads. It learns that a visit from our ad led to a preview or a payment, and the amount. It does not get your names or your number.
  • Meta (Facebook and Instagram ads). It learns that a visit from our ad led to a preview or a payment, and the amount. It does not get your names or your number.
  • Telegram, which tells our team that you made a preview, so we can send it to your WhatsApp. It gets your names, wedding date and WhatsApp number.
  • Your guests: anyone with your invite link can see your invite. Do not put anything on it you would not want shared.
  • Authorities, only when the law requires it.

4. Data outside India

Cloudflare, Meta and Telegram may process data outside India. We rely on transfers the DPDP Act permits.

5. Your rights

You can ask to see, correct or delete your data, withdraw consent for messages, raise a grievance, and name someone to act for you. Write to us with your invite link or payment reference. We may have to keep tax records even after a deletion request.

6. Guests

If you reply to an invite, the couple who made it sees your reply. To have it removed, ask the couple or write to us.

7. Children

The service is for adults. Do not enter information about children beyond a headcount.

8. Security

Data is encrypted in transit and at rest. Each part of the system can reach only what it needs, and backups are kept for 7 days.

9. Cookies

We set one cookie to keep you signed in to your dashboard, and one to keep your preview on the phone that opened it. Google Ads and Meta also set cookies on our site and preview pages. They tell us which of our ads led to a preview or a payment. We use no analytics cookies and no remarketing. Our own home page and preview measurement sets no cookie. You can block or delete cookies in your browser settings. Invite pages your guests open set no cookies.

10. Complaints

Our team handles complaints about your data. We acknowledge within 48 hours and resolve within 30 days. If we do not resolve it, you may complain to the Data Protection Board of India.

We are a small team. A real person reads every message, and we fix your issue as soon as we can.

11. Changes

We post changes here with a new date, and tell paying customers on WhatsApp about important ones. See also our terms.